Mother's Day Sale
Discount: 12% Use code : MOM12
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Warranty Claims

Replacements for Missing or Damaged Items (Including Concealed Damage):

  • US Cabinet Depot has final determination of resolution for any manufacturer warranty claims submitted. Solutions should be discussed with US Cabinet Depot prior to being promised to the end customer.

  • Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. US Cabinet Depot reserves the right to provide alternative products or components as solutions.

  • Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading.

  • Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery.

  • To file a claim for damage or a shortage, please log into our website and use our damage claim module.

  • The following must be included to process the claim:

  • Order number

  • Buyer's name

  • Shipping address for replacements

  • Brief description of damage or shortage, including item numbers and/or parts

  • PICTURES of the damage are required

  • Pictures of the damaged packaging and product are required to be eligible for full replacement.

  • Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.

  • Expedited shipping service is NOT available for replacements and/or parts.

  • All damages must be documented and reported upon opening the boxes.

  • Missing items must be reported within two weeks from delivery.

  • Concealed damages must be reported within one month from delivery.

  • Items that have been assembled and installed cannot be claimed as damaged