Warranty Claims

US Cabinet Depot has final determination of resolution for any manufacturer warranty claims submitted. Solutions should be discussed with US Cabinet Depot prior to being promised to the end customer.
Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. US Cabinet Depot reserves the right to provide alternative products or components as solutions.
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading.
Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery.
To file a claim for damage or a shortage, please log into our website and use our damage claim module.
The following must be included to process the claim:

Order number
Buyer's name
Shipping address for replacements
Brief description of damage or shortage, including item numbers and/or parts
PICTURES of the damage are required
Pictures of the damaged packaging and product are required to be eligible for full replacement.

Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.
Expedited shipping service is NOT available for replacements and/or parts.
All damages must be documented and reported upon opening the boxes.

1. Did you remember to order a touch up kit?	Yes No
2. Did you remember to order shoe molding, if needed?	Yes No
3. Did you remember to order toe kicks, if needed?	Yes No
4. Did you remember to order Crown Molding, fillers or scribe, if needed?	Yes No
5. I understand that my order will come unassembled?	Yes No
The customer takes full responsibility for accurate measurements and product selections, Baxter Cabinets is not responsible for items ordered incorrectly or spaces measured incorrectly.