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Return/Refund Policy

Return/Refund Policy:

Please check your order for accuracy and completeness as soon as your cabinets are received. In the event that you have mistakenly ordered product or changed your mind, Baxter Cabinet provides a 30-Day Money Back Guarantee and will accept the return of your product. After your returned product has been received and inspected, credit for the product, less a 25% restocking fee, will be issued.

All Return & Replacement orders must be authorized by Customer Service

Product that has been installed is not eligible for return

Modified product (by Baxter Cabinet or Installer) is not eligible for return

Custom modified cabinets, specialty cabinets, power assisted products and custom accessories are not eligible for return

Custom Collection cabinet colors are not eligible for return

All returned product must be in original packaging

Customer Responsibilities:

The customer is responsible for opening and inspecting the product as soon as possible. The customer is responsible for contacting Baxter Cabinet Customer Service to request a Return or Replacement order. The customer is required to take good quality photographs of the damage and send them to Baxter Cabinets for review. Upon approval, Baxter Cabinets will send out replacement units as soon as possible.

Return Order Procedures:

Please contact Baxter Cabinet Customer Service with any questions regarding after-sale orders:

Tel.: (803)339-8785

Email: sales@baxtercabinets.com

Mon-Fri: 10:00 am – 6:00 pm

Saturday: 10:00 am – 2:00 pm

Sunday: Closed